ANSWERS TO YOUR QUESTIONS

What's the cost of shipping?

The Soap Box has a flat shipping rate of $5.00. The Soap and Lotion Bundle box has a flat shipping rate $8.00. The Ultimate Pampering Box has a flat shipping rate of $9.95. Other store item rates are based on weight and size. You have the option to select your preferred shipping method and carrier at checkout.

When will you ship my order?

If you order today, your items will ship within 2-5 business days. If you're a subscriber, your orders will renew every month on the same day as your original purchase date. Subscription boxes will be shipped on the 3rd each month.

How long will it take to arrive?

USA orders typically take 4-10 business days to arrive once shipped. Tracking will be provided by email once your order's shipping labels are printed.

Where do you ship?

At this time we only ship to the United States.

Do I have to pay sales tax?

Tax amounts (if any) are based on your shipping location and vary by state. Our website automatically calculates sales tax when you enter a shipping location.

When will I be charged?

Your account will be charged within 24 hours of completing checkout.

How can I check my order status?

First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.

Can I change my subscription?

Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.

How do I track an order?

After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.

What comes in the box?

The Soap Box contains 4 items. The Soap and Lotion Bundle contains 7 items. The Ultimate Pampering Box contains 9-10 items. All boxes include 2 handcrafted bars of goat milk soap, a bubbler, and a canvas gift bag. Soap and lotion scents will change each month unless you contact us requesting non scented items. Each box has a theme that goes along with the current season. Every month, products change and are always a surprise!